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About Me

CUSTOMER EXPERIENCE EVANGELIST & UX CONSULTANT

I help companies shape, design, and deliver extraordinary end-to-end customer experiences. I look at human behavior from different perspectives to gain insights, envision ideas, and seek the right solutions; solutions that not only fulfill base needs, but also evoke positive, emotional, and memorable responses. while providing a delightful customer experience.

The emotional aspect of a customer’s journey is often overlooked but is a fundamental part of the experience that can make the difference in customer loyalty and business success. I truly believe solutions are most successful when they combine data-driven research with emotional insights.

My experience (and services) include:
– User research (contextual and qualitative) to gain customer insights
– Customer Journey mapping (emotional and functional)
– CX/UX Strategy to create and execute the right vision
– Experience Design across multiple channels.
– CX transformation & measurement

Away from work, I am inspired and energized by pursuing amateur photography, fashion design, as well as showing my dogs, purebred Vizslas, in the show ring.

MORE ABOUT ME

How I can help clients

RESEARCH • STRATEGY • DESIGN
Strategy Sessions
Current State Evaluations
Customer Insights & Understanding
Experience Design
CX Cultural Transformation
CX Workshops & Training

The above is a subset of skills and engagements for which I’m available and capable. As each engagement and project has unique needs, I can work within your existing team, or independently, individually or  with my own dynamic team of CX/UX experts.

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Recent Work

RESEARCH • STRATEGY • DESIGN
VIEW ALL WORK
“That’s been one of my mantras — focus and simplicity. Simple can be harder than complex; you have to work hard to get your thinking clean to make it simple.”
STEVE JOBS - APPLE
“I think if you do something and it turns out pretty good, then you should go do something else wonderful, not dwell on it for too long. Just figure out what’s next.”
STEVE JOBS - APPLE
GLOBAL CLIENTS

Get in Touch

LET’S DISCUSS HOW I CAN HELP

Each engagement and project has unique needs. Contact me to discuss your CX/UX needs.

About My Work

I help companies shape, design, and deliver extraordinary end-to-end customer experiences. I look at human behavior from different perspectives to gain insights, envision ideas, and seek the right solutions; solutions that not only fulfill base needs, but also evoke positive, emotional, and memorable responses. while providing a delightful customer experience.

Recent Works