Design Reviews/Scans for multiple clients

Design Reviews/Scans for multiple clients2019-01-26T19:17:13+00:00

Project Description

CX Reviews & Scans for various clients

Conducted reviews and scans of existing Customer Experiences for several clients, often as a first step to initiating a larger design effort
Activities
  • Understand user groups and user needs
  • Evaluate business goals.
  • Benchmark current experience vs the competition
  • Identify gaps in experience
  • Identify usability weaknesses and strengths
  • Make recommendations for short- and long-term improvements.

About My Work

I help companies shape, design, and deliver extraordinary end-to-end customer experiences. I look at human behavior from different perspectives to gain insights, envision ideas, and seek the right solutions; solutions that not only fulfill base needs, but also evoke positive, emotional, and memorable responses. while providing a delightful customer experience.

Recent Works