Project Description
CX Reviews & Scans for various clients
Conducted reviews and scans of existing Customer Experiences for several clients, often as a first step to initiating a larger design effort
Activities
- Understand user groups and user needs
- Evaluate business goals.
- Benchmark current experience vs the competition
- Identify gaps in experience
- Identify usability weaknesses and strengths
- Make recommendations for short- and long-term improvements.
Understand user groups and user needs
Evaluate business goals.
Benchmark current experience vs the competition
Identify gaps in experience
Identify usability weaknesses and strengths
Make recommendations for short- and long-term improvements.
