Project Description
KLM CX Strategy Workshops
Developed and executed a series of CX thinking and brainstorming workshops with internal KLM teams to bring Customers/Passengers in the center of the KLM UX process.
Tasks included:
Planning Workshop topics and exercises
Running team sessions and tasks
Brainstorming exercises with team to create conceptual models for KLM Flight Booking Tool
Planning Workshop topics and exercises
Running team sessions and tasks
Brainstorming exercises with team to create conceptual models for KLM Flight Booking Tool
