Methods & Tools

Designing experiences by employing key design principles

Service Design
Human-centered  /  Collaborative /  Holistic /  Evidenced /  Sequential.

UX Design
User-centric /  Consistent /  Hierarchical /  Contextual /  User in control /  Accessible /  Usable.

Using this 5 stage process to get it done:

Understand & Align   /    Research & Discover    /    Ideate, Refine, & Define    /   Implement & Deliver   /   Measure & Improve

With many tools in the toolbox, including:

User interviews  /  Listening  /  Experience & Systems Mapping  /  Mock-ups   /  Prototypes  /  Service storming  /  more…