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About Me

CUSTOMER EXPERIENCE EVANGELIST & UX CONSULTANT

I help companies shape, design, and deliver extraordinary end-to-end customer experiences. I look at human behavior from different perspectives to gain insights, envision ideas, and seek the right solutions; solutions that not only fulfill base needs, but also evoke positive, emotional, and memorable responses  across multiple customer experience delivery channels.

The emotional aspect of a customer’s journey is often overlooked but is a fundamental part of the experience that can make the difference in customer loyalty and business success. I truly believe solutions are most successful when they combine data-driven research with emotional insights.

Away from work, I am inspired and energized by pursuing amateur photography, fashion design, as well as showing my dogs, purebred Vizslas, in the show ring.

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How I can help clients

RESEARCH • STRATEGY • DESIGN
CX/UX Strategy
Customer Research & Insights
Current State Evaluations
Experience Design
Design Thinking Workshops
Emotional/Functional Journey Mapping

Each client and project  has unique needs so the above is only a subset of skills and services I offer to fulfill each engagement.  Additionally, I can either work with your existing team or, if needed, bring my own team of UX/CX experts  to assure the work has the most successful outcome.

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Recent Work

RESEARCH • STRATEGY • DESIGN
VIEW ALL WORK
“That’s been one of my mantras — focus and simplicity. Simple can be harder than complex; you have to work hard to get your thinking clean to make it simple.”
STEVE JOBS - APPLE
“I think if you do something and it turns out pretty good, then you should go do something else wonderful, not dwell on it for too long. Just figure out what’s next.”
STEVE JOBS - APPLE
GLOBAL CLIENTS

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LET’S DISCUSS HOW I CAN HELP

Each engagement and project has unique needs. Contact me to discuss your CX/UX needs.

About My Work

I help companies shape, design, and deliver extraordinary end-to-end customer experiences. I look at human behavior from different perspectives to gain insights, envision ideas, and seek the right solutions; solutions that not only fulfill base needs, but also evoke positive, emotional, and memorable responses. while providing a delightful customer experience.

Recent Works