About Me
CUSTOMER EXPERIENCE EVANGELIST & UX CONSULTANT
I help companies shape, design, and deliver extraordinary end-to-end customer experiences. I look at human behavior from different perspectives to gain insights, envision ideas, and seek the right solutions; solutions that not only fulfill base needs, but also evoke positive, emotional, and memorable responses across multiple customer experience delivery channels.
The emotional aspect of a customer’s journey is often overlooked but is a fundamental part of the experience that can make the difference in customer loyalty and business success. I truly believe solutions are most successful when they combine data-driven research with emotional insights.
Away from work, I am inspired and energized by pursuing amateur photography, fashion design, as well as showing my dogs, purebred Vizslas, in the show ring.
How I can help clients
RESEARCH • STRATEGY • DESIGN
Each client and project has unique needs so the above is only a subset of skills and services I offer to fulfill each engagement. Additionally, I can either work with your existing team or, if needed, bring my own team of UX/CX experts to assure the work has the most successful outcome.
Recent Work
RESEARCH • STRATEGY • DESIGN
“That’s been one of my mantras — focus and simplicity. Simple can be harder than complex; you have to work hard to get your thinking clean to make it simple.”
“I think if you do something and it turns out pretty good, then you should go do something else wonderful, not dwell on it for too long. Just figure out what’s next.”
GLOBAL CLIENTS
Get in Touch
LET’S DISCUSS HOW I CAN HELP
Each engagement and project has unique needs. Contact me to discuss your CX/UX needs.
