MISSON

Help businesses have quick but important and insightful conversations with their end-users, so that they can gather fast insights and feedback without large, expensive, and time consuming  research/testing cycles.

MY ROLE

As Service Designer, I created the service blueprints and process workflows with automations (monday.com) and make.com. Then collaborated with internal staff to ensure efficient service delivery.

As  the Principal UX Designer on this project, I created all the concept designs, interaction flows and wireframes, as well as all visual designs for all pages. Then worked iteratively with developers to ensure successful implementation.

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ACTIVITIES

Workflows and Blueprints

Mapped the service experience for multiple, simultaneous workflows and created workflow automations using Monday.com.

Designing the complete digital experience

Created wireframes and final visuals for all pages.

IMPACT

Successful Pilot

Agile design and delivery led to a fast launch of the service.

Sales growth

The ease of use and power of service led to steady sales and an increase in internal team to handle new business.

New improvement & expansion

5Hellos and I are in process of improving the offering and enhancing workflows with more automation to allow for even more business growth.