To provide the ultimate, personalized patient experience and exceptional remote care to patients as they recover from acute procedures, surgeries, and treatments.


As Head of CX at DayToDay Health, a young Boston startup, I led the effort to understand and map the patient journeys, discover patient and clinician needs & pain points,  and then translate them into solutions or improvements in the DayToDay App and remote clinical care. Working with the Clinical team to design the best patient experience and with the App design team to ensure the best App experience.

To continually measure, learn, and improve the app & service, I worked with all departments – design, content, product, sales, clinical operations, and medical teams – to build a user research, feedback and improvement process that would fit into their work streams.

I also worked with sales team during the sales and client (hospital) onboarding cycles to ensure client success and a smooth rollout for patients.


Generative & Evaluative Research

Meeting with clinicians, hospital staff, patients to understand their journeys and needs.

Care Plans & Programs

High-level programs to map out ideal service offerings, patient and clinician journeys

Mapping the ideal patient experience

Journey maps, Care plans, workflows, and delivery assets.