Define & visualize the ideal and global (country agnostic) patient experience for the acute treatment (Rozimab) for Myasthenia Gravis, inclusive of remote patient monitoring solutions
APPROACH
ACTIVITIES & DELIVERABLES
Research – Reviewed existing patient research, interviews with team members and stakeholders
User Groups & Personas
Experience Mapping – Create current state and future-state user journeys, and front-stage experience maps
Team reviews with iterations
IMPACT
Aligned team
Shared understanding of ideal solution, patient experience now a priority
New opportunities
Added remote care to the services to provide faster, efficient care and monitoring. Results include cost savings and a better experience
Customer-centric
A true customer-centric solution that can be repeated globally for the rollout
