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My Work

Research / Strategy / Design

Portfoliomosum2019-01-14T01:21:41+00:00

Research & Strategy Projects

Bag Drop Research & Design (KLM Airlines)mosum2019-02-14T04:57:42+00:00

Bag Drop Research & Design (KLM Airlines)

Customer Research, multiple LeGrand brandsmosum2019-01-26T19:46:57+00:00

Customer Research, multiple LeGrand brands

CX Strategy for improving Passenger Experience (Transavia Airlines)mosum2019-01-26T19:22:43+00:00

CX Strategy for improving Passenger Experience (Transavia Airlines)

Design Reviews/Scans for multiple clientsmosum2019-01-26T19:17:13+00:00

Design Reviews/Scans for multiple clients

Design Thinking Workshops (KLM Airlines, NL)mosum2019-01-26T19:35:52+00:00

Design Thinking Workshops (KLM Airlines, NL)

Ideal Staff Behaviour Strategy (CX/EX) – KLM Airlinesmosum2019-01-26T19:23:48+00:00

Ideal Staff Behaviour Strategy (CX/EX) – KLM Airlines

Integrated, multi-channel & in-store shopping experience (de Bijenkorf)mosum2019-01-28T15:57:50+00:00

Integrated, multi-channel & in-store shopping experience (de Bijenkorf)

Service Recovery Strategy (KLM Airlines)mosum2019-01-26T19:21:49+00:00

Service Recovery Strategy (KLM Airlines)

Experience Design Projects

Customer Portal UX Design (Deloitte, NL)mosum2019-01-26T19:37:08+00:00

Customer Portal UX Design (Deloitte, NL)

Digital Experience for internal Web Apps (Novartis, USA)mosum2019-01-26T19:25:00+00:00

Digital Experience for internal Web Apps (Novartis, USA)

Integrated, multi-channel & in-store shopping experience ( Expresso fashion brand, NL)mosum2019-01-26T19:50:26+00:00

Integrated, multi-channel & in-store shopping experience ( Expresso fashion brand, NL)

Kiosk UX Design, worldwide airport kiosks (KLM & Air-France)mosum2019-01-26T19:44:19+00:00

Kiosk UX Design, worldwide airport kiosks (KLM & Air-France)

Learning Portal UX Design (ToBe Worldwide, non-profit)mosum2019-01-26T19:39:58+00:00

Learning Portal UX Design (ToBe Worldwide, non-profit)

Online Banking Design & Research (ING Postbank, NL)mosum2019-01-26T19:36:57+00:00

Online Banking Design & Research (ING Postbank, NL)

Online Grocery Shopping, UX design (Albert Heijn Supermarkets, NL)mosum2019-01-26T19:41:37+00:00

Online Grocery Shopping, UX design (Albert Heijn Supermarkets, NL)

Online Shopping Experience (de Bijenkorf, Luxury Department Store)mosum2019-01-26T19:51:15+00:00

Online Shopping Experience (de Bijenkorf, Luxury Department Store)

Retail mobile app, UX enhancements (CVS Pharmacy)mosum2019-01-26T19:25:31+00:00

Retail mobile app, UX enhancements (CVS Pharmacy)

Complete Client list